Users reported outages on the launch day of Max, the revamped streaming service from Warner Bros. Discovery that combines HBO Max and Discovery Plus.
The new service was announced last month, roughly 11 months after AT&T revealed the merger of WarnerMedia and Discovery. However, the new streamer — which, at $20 a month for its top tier, represents one of the priciest services available — got off to a rough start.
Complaints on social media claimed the outages affected multiple Max venues, including Max.com, mobile apps and connected TVs like Roku and Amazon Fire.
The new Max app picking up right where HBO Max left off,” Dallas TV news anchor Marc Istook tweeted Tuesday morning, along with a screengrab of an error message.
The company previously said most users’ accounts, settings and playlists would seamlessly transition to Max.com or the new app via automatic updates on their devices, with a minimal number having to download the new app and log in themselves.
“HBO Max is now just MAX as of today. Site doesn’t work. Straight up doesn’t work,” one upset customer tweeted. “No menu, nothing. I logged in and the Start Streaming button does nothing. Stuck, no resource or help. Monthly charge went through without any issue though, not like they had all this time to prepare.”
Reports of outages on Downdetector.com peaked around 9 a.m. ET on Tuesday, but sharply declined. The issues appeared to be fixed by the early afternoon.
“You must always anticipate issues on a tech rollout of this scale,” a Warner Bros. Discovery spokesperson told multiple outlets. “We can share that only minor ones have emerged and were quickly remedied.”
When the kinks all get worked out, users will have access to more 4K and Ultra-HD content from the company’s entire catalog and an updated interface, among other features.
The company said it plans to update the app every few weeks based on customer feedback, according to Variety.